PROTO® CUSTOMER SERVICE
We at PROTO® are committed to our customers, please reference the following phone number for a direct contact to one of our customer technicians. They will be more than happy to help with any service or warranty questions that you may have.
For Direct Customer Service:
Questions via Email: inquiry@sbdinc.com
Orders: orders.proto@sbdinc.com
Phone: 1-800-800-TOOL (8665)
Fax: 1-800-828-7809
Torque tools (regardless of warranty status) in need of repair and/or calibration can be packed and shipped directly to one of our Torque Service Centers listed below:
East Coast:
Factory Service Center
6115 Jimmy Carter Blvd, Suite C
Norcross, GA 30071
770-246-1710
West Coast:
Factory Service Center
3120 West California Ave, Suite E
Salt Lake City, UT 84104
801-486-5828
Central Region:
Factory Service Center
10245 W. Little York Rd, Suite 300
Houston, TX 77040-3228
713-466-1194
Tools may also be sent via www.toolservicenet.com to the nearest DEWALT Factory Service Center.
For all other defective tools (excluding torque tools) covered under warranty, please send products to:
Stanley Black and Decker
100 Passmore Lane
Jackson, TN 38305
Services available at our service centers include:
- Complete Tear-Down and Inspection, Clean and Re-Lube
- Replacement of Damaged Parts
- Full Performance and Safety Testing
- 90 Day Warranty on Parts and Labor
- NIST Traceable Certificate Provided